By March 7 I will no longer work for IDT Contact Services. As of March 1 I will have a new job working as a Sales Engineer for ClickSoftware (NASDAQ: CKSW). The job entails 50% travel within the Asia Pacific and Africa regions but will focus mainly on India and Thailand.
I'm leaving a job I truly love. For the past 2 years I've worked for a company called CSM or IDT Contact Services, part of IDT Corp. I started off as an Inbound Sales Representative answering calls from people inquiring about Long Distance services for their US landlines and Global Call calling cards for their international travel. Over the course of the two years I moved from Inbound Sales to supervising a team of Customer Service Reps to managing an overnight shift of 70+ CSRs and eventually taking on responsibilities that included overall responsibility for customer retention and spearheading efforts to have customer care system production errors resolved.
CSM is an interesting call center in that while US-based call centers or Indian call centers are staffed with people whose socio-economic place in life has given them a relatively well-paying job this call center, based in Israel, is staffed, for the most part, with people who are unable to find work in their fields. Over the course of the two years I worked with many lawyers, a few CPA and MBAs, an options trader, some social workers and a fabulous woman with a master's degree in education. These people all migrated to the call center because they were unable to find work in their fields in Israel.